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Burger King Employee Reviews for Customer Service Representative

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❶I placed my order and pulled around to see, surprise, the car that had been in front of me at the window! I was in a booth that was back in a corner that was only visible from the counter at certain angles.

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Reviews For Burger King Customer Service (96)
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Every so often, this restaurant undergoes New Ownership. I paid cash for my order and was shortchanged big time and obtained the worst possible outcome for my order.

What does BK plan to do about this situation? The Burger King in culpeper va is sooo nasty and filled with rude people!! I went through the dive through Thursday at I think it is ridiculous how your company have people like this working for you! And also I ordered an double whopper with cheese and they rang me up for a double whopper and guess what,!

They only put one small peace of meat on the big whopper sandwich bun!! The people u have working for this company in culpeper make your company look nasty and trashy as ever!! Never again will I be going back!!! I went through drive through at burger king in Paris Tennessee and I was over charged for two 20 piece nugget meals. On the sign it said 4. My name is Caprena Ross. I went to store in Columbus, Ohio on Cleveland Avenue at 9: The cashier through the drive through was pleasant and tried his best to ensure my order was correct, however, the Manager by the name of Ashley was rude, and expremely unprofessional, Ms.

Ashley came across condesending in her tone when providing me the wrong order. Is this the type of management we are higher to bring customer service? My suggestion is there should be more extensive training in customer service than just having a strong focus on getting the order right. I ask Management to please speak to Ms. We ask for certain items they told us they were sold out. The food we got was old and cold.

The guy making the food had on gloves, but went to get another squirt bottle of ketchup and rub his hands all down the fixtures and wall as he went to get it. After seeing this I wished I had not even wasted my time there. I went to burger king and got 2 whoopers fries and drinks for me and my daughter in ocean view Norfolk, va. Today i visited a BK in Chicago, went thru the drive thru went home to eat and share my sprite wit my 2yr old, when i finished eating and drinking my order i usually open my cup to eat the ice and i did i experience the most scariest and most disgusting thing ever, there was a metal piece from the ice scoop or ice container inside my cup, that looked like a closed claw with a white and gooey stuff on it!

I went back to the BK spoke to the manager and she said sorry, here is a number where u can call for complaints. WTH didnt even get my money back for my order or inconvience. I have been coming to BK for many years, from when i was little taken by my parents and now im taking my kids.

Had enough of store in Lower Manhattan. I initially had some issues with service a few months back in which I thought were behind me. The owner had contacted me and encouraged me to continue my patronage at that restaurant. Fast Forward to today. The store had a problem with the credit card system. I left the store empty handed. This is my last straw with BK. Store will never get another cent from me. My family will never buy BK either. I went thru the drive thru at Burger King on Kietzke Lane in Reno Nevada, when I was handed my drinks the lady dropped them all over my lap and the front seat and floor of my car.

I went inside and she was ignoring that I was even there. They said that there was no manager working and that one would be there in about an hour. We always preferred BK above other Fast food chains. On April 10 around 5. We ask the employee to replace it with something eatable and got told it will be a while because they need to make fresh ones. No price adjustment or refund was initial offered and I had to wait until the store manager finished her personal phone call to address this situation during leaving.

Please understand that we will avoid this location at all cost and feel obligated to share this experience with our friends.. I WAS going to leave a note about the excessive amount of time waiting at the drive through , but I guess that you get enough.

Just send me a Whopper coupon if you have time, in exchange for me taking my time to tell you. There were 5 cars in the lot and one car blocking the drive through.

This is not the first time BK has used this method not to have a drive through window open. This BK continues to go down in service. What good does it do to do a remodel of the site and then service the customers by blocking the drive through. So I went to Whataburger — guess what there was a line in the drive through.

Of course there was no car blocking the entry either. I have gone to BK here in Cedar Park for 17 years and watched it slide from a busy site to a grave yard — BK you might want to clean up your act.

It is very inconsiderate to awaken half a hotel at this hour with complete law mowing services. Hello I want to Burger King here in Poinciana Florida 3 days ago and I ordered food for me when a couple people in my household come to say they forgot a burger they forgot french fries and of course I received a burger just a bun two buns lettuce mustard cheese and no burger inside of it so one of us went without I do have a photo of the burger so please feel free to contact me.

Instead of an apology for wrongful advertisement, I was laughed at!!! That is not the service I expected, especially from a Manager. What kind of management is that? I was very disappointed with the service and the way the manager handled the situation. One of the employees kept staring at me without saying a word making me very uncomfortable and the cook just threw my burgers out to be bagged poorly folded. Afterwards, I checked one of my burgers and it had a slimy booger in it!

I tried talking with Irene Rimple, the manager there, about it and even sent her a picture but she said I had to bring it in for her to do something about it. When I tried going, she left the store avoiding me altogether. Why would I want the cook who just put a booger in my burger to make me another?!!!

The manager and the employees involved all need to get fired and this place needs to get shut down before they end up damaging the good name and image of Burger King!

Recently I bought the jalapeno chicken fries and they looked totally different from the picture on the menu. And they were very dry. I went to the Burger King in North Versailles. Pa last week on a Wednesday I ordered 2 kids meals a wopper lg fries and 2 fish sandwiches and a lg fries. So I stopped today to get the fish sandwiches and the girl took the order and walked over to the manager and told him about it ok again no problem. Then while the manager was getting my sandwiches the cashiers walks back over to the manager and says something about the sandwiches and I heard him tell her he remembers me calling and he would have to find it in the book.

She made me fell as though I was trying to get something for free. I had paid for those sandwiches. I live in a small town in Florida Perry Fl, The employees always have a smile the inside and the outside of the store is very clean. The food is always hot and fresh. The manager Mrs Terrie takes care of the home town people making sure the store is clean and service is great.

I believe Johnson and Johnson is the person who owns it. Each time I have gone there for lunch the staff there has always screwed up my order in some way.

It has been, no napkins or eating utensils given; no salad dressings provided with the salad; or the wrong burger, etc. I have called the manager there more than once to complain, but it seems that nothing gets done to correct this situation. What is it going to take to get through these employees, to do their jobs right and get the customers orders correct?? This is by far the worst BK restaurant I have ever been to!

The employers there are very rude. I was rushed to order my food and the young lady by the name of Bre asked me could she help me find something on the menu and I told her no she can not to hold just a second. So I asked what was her District Manger name she claim she did not know but her manager was there I told her I did not want to talk to her either. I pulled to the window and got the manager name which is Cilleria. I told her what the drive thru person was very rude and I need a contact number for the district manager of this location.

But out of the whole situation the manager never asked me what would I like to order. I would like to be contacted as quickly as possible about this matter. I asked the window clerk what gives and she told me it all works out,its just the tax and I was prob thinking of the whopper jr meal. I know how to read and I ordered the number 1,whopper small meal. You have the most rudest employees and the dumbest employees I have ever seen.

The restaurants Denver, Colorado. You screwed up my order 3 times, wrong toppings, wrong drink and wanted onion and got fries. Also, I had a gift card and the machine is not working to take off from your machine.

I have written you. Try speaking english and reading your computer screen, slow down and listen to the customers. Another way BK could make a lot of money is home delivery. Their are a lot of home bound people that could use this service. So please consider this it would be appreciated. Since you remodeled the store in Lebanon mo. We are sorry for you. Salds are frozen and the help not wearing gloves ….

I went into a Burger King Yesterday here in Michigan and ordered two of the new chicken sandwiches that are currently being advertised on TV. I ordered them to go. I got home and opened them up. Both of them were over cooked and looked nothing like what I saw on TV. They were much tinier than the bun, yet on TV it is clearly evident that the sandwich is bigger than the bun. When the guy in the commercial waves his left hand with the chicken sandwich in hand, the chicken patty is clearly much larger than the bun.

When are fast food companies going to be held accountable for this!!!!???? You are not alone. Each time I have gone their for lunch, the staff has screwed up my orders in some way. So sick and tired of this Burger King out here, and their screw ups.

The sandwiches are probably edited for tv. Do you like raw frozen chicken? I recently got a double cheeseburger. The same applies to your Bacon Egg and Cheese sandwich. It sends the wrong message to you customers when you do this. Below I have my receipt and picture of my sausage biscut that seems to have a bite mark in it. They moved very slowly and made me wait to get my small order which took almost 10 minutes.

I then get home which is 15 mins away from the Pendleton location to find that the sausage has a piece missing which looks like a bite mark. I hope this issue is resolved. I work for gainesville burgerking than they did not pay me correction of money. I was the first person and the last person to leave; everyone received their order on time but me and the only adult looking person came to my car almost 30 minutes and rudely stated that my order was given to someone else and there was no restitution made for the mistake at all.

I spent sixteen dollars on my food and received it very late… I could not believe the way I was treated. I believe some restitution should be made for the improper handling of this sale. I called your customer service line and the operator hung up on me; then I called the corporate office and no one answered the telephone.

We have the same issue…cannot use paper gift certificates received for christmas. I just got home from BK, opened my new chicken crispy sandwich to find ketchup on my sandwich! Wtf is this crap! I tried calling the store, no answer, I tried calling headquarters and no answer! One can only assume this location will be closing soon. I have never experienced such childish and rude behavior. The staff reflects the poor leadership. The manager is not fit to manage anyone, much less a team of teenagers.

My family visited after church this past Sunday, around Some of the younger workers in back were so loud and boisterous that we could hear them from where we were sitting near the back of the restaurant.

He was treated so rudely that he just asked for his money back. I will not be returning to this store. I enjoy food from BK great taste good pricing: Store , Lewisville , Texas very poor management team store was very poor shape had to contact local Health Department.

Burger King manager Ann is the most disrespectful manager if seen she disrespectful customers and employees I will never go back to the burger King in winter Haven FL ever again. Burger King plain out sucks anymore.

First time too tired too say anything after working 3rd shift. Next Saturday they were so awful I could have puked. Called the store and spoke to a mgr and she said she was sorry and I could come back and get another hashbrown at my convenience.

The hashbrowns were like hockey pucks. The breakfast sandwich was cold. Here is the thing Burger King your service sucks and are and will continue to lose business if employees are not trained better.

I contact you, to denounce an abusive advertisement in Russia. Recently, there was an rape affair concerning a minor girl, who had been raped during a teen party. The raper got 8 years, and the rape and physical violence proved by the medical experts.

In Russia, the mentality is very particular, and people think that if you go to a party and drink, you deserve being raped, and there is no problem. Reached home to fine one missing. Called call centre to complain, said will be delivered to your home. Nearly 2 hrs, and nobody came. No one calls to apologise.

Driver called to ask address. When called driver, everytime keeps on saying- will be there in 10 minutes. So at the end of 2 hrs, hungry me- complained to store manager- no great apology. Cancelled order, want refund. Pathetic service, Horrible customer service. Me an my girlfriebd Received very poor and rude servic at the hutchinson mn location the girl was complaining about trying to close her lobby I felt very rushed our food was poorly made an the fries looked old and were cold we eat here often an never experienced this before we never even received a receipt for the survey or to try in get the name..

Her name was makayla I think.. I will continue to eat her just not when she is working if possible. I could not believe my eyes, the cashier who took my dirty money — went over to the french fries , grabbed the handle of the scoop contamination and scooped the fries into the containers, and grabbed the fry container with her hand and had the thumb in the container touching the fries contamination.

I was so disgusted by that. Some girls had their hair pulled back but it was hanging out of the pony band. That Burger King should be investigated! I even saw them take food back over the counter contamination.

Ordered 2 bacon croissanwiches, got charged for 2 bacon egg and cheese and received 2 sausage croissanwiches. Also ordered 5 pcm French toast Stix but got zesty cheese instead of syrup. Got this order via drive thru and upon discovery of these incorrect items was very upset. The commercial with the two idiots saving 10 dollars… Hello?

Burger King is not only in the south, they have locations all over. Why would you expect their commercials to be region specific? Makes more sense for them to use general language that most of the rest of the country uses. Lol get a grip. Soda is short for soda pop. A soda pop is not soda water. Heidi, Exactly what my wife said. We were both disappointed. Nothing at all like advertisement.

Must have used a special camera to deceive the public. I work at a burger king an iam sorry this happened to you. Kaylan, this tells me the district manager is doing their job.

Many of these restaurants need to have a surprise inspection. On Saturday January 28, at On top of this the person on drive thru was completely rude no manners what so ever. She rushed me to place my order, then she was rude at the window. Honestly this burger king should be shut down. I would like someone with the corporate office to contact me about this matter. Would have love to fill out complaint form, but your website show server error on that page. Went to Burger King here in London, Ohio with my son for breakfast.

Ordered a 2 med size and a 5 Large size for my son. I stood in line for 15 minutes waiting on my food. We were the only ones in line. While I was waiting, 3 orders were received in the drive thru and passed out. The lady up front kept calling back drive thru orders while we waited. She then came back up to the front when someone else came in to order and then called back my order again but place the order behind me in front of the my order.

So I watched the couple who ordered 12 mins after me get their food first. She had to call back my order again before I got it. The hash browns were cold because they were package soon after we ordered. I have had problems with this store in the pass. Figured we would give it another shot. Then there is a problem. How do the saying goes same Ole stuff just a different day.

If you want good quality hot and fresh food then please dont go to Burgerking in St Ann Missouri at night… The crew is not friendly at all they play loud violent music use profound language and give out old food my whopper meat was so old it was changing colors my onion rings were soft and my fries were cold my chicken was old and the bun was hard the only thing that was good was my sprite my friends told me not to go at night and now I see why they stop going there I even observed a guy in the kitchen playing with his phone then when an order came up he put his phone In his pocket and proceeded to make my order WITHOUT WASHING HIS HANDS!!

I was told they never wash them from a employee this Burgerking Is the nastiest in Missouri , very poor customer service no smiles no thank you or anything I will be joining my friends and never go here again.

I was putting an app in at Burger King, and was approached by a staff and was told that they Burger King would not hire me because they hire who they want. I finished my app and talked to the manager on the clock Jody Kulp, she had done nothing about the situation. Ottumwa Iowa Burger King. The management that there is in espanola new mexico store number If they can not handle there job as manager then they should not be in that position.

I will not trade at Burger King anymore. I went in there between It took a half hour to be served. Also, while I was setting there I let three different groups in because the door was jammed So I thought After I did it a third time the Clerk came over to me and said the door was locked for a reason.

She wanted the people to go through the Drive through. She was angry that I did this. There are a lot of people that do not eat pork, either for religious or health reasons. There should be at least one permanent non pork item on your breakfast menu that is considered a breakfast meal. We want meat in the mornings. If you add a non pork product I believe that in time you will get a lot more revenue, once people learn that you have an option for them.

Ive been having this trouble myself. They deny me my w2 and give me the run around. Ive called headquarters, the franchise home office and went to talk to my manager personally. Finally had to give up on my w2 but I will not give up on the one for Ive contacted a lawyer and am in the process of making sure burger king knows that they cant withhold w2s.

The district manager Brenda is the worst. Tell them I need a copy of a W-2 form. They have the original from ur employer. I worked at the Burger King in Harmarville, PA Full-Time for a brief period of time and they have made it increasingly difficult to get my final paycheck.

I just wanted to let someone know that this needs looked into so it does not happen to other employees. I will be contacting the Department of Labor if this does not get sorted out soon. Very disappointed with the management at this particular BK Establishment. Same here, ive waited well over a month for my final check. Aurelio the GM says its just a waiting game but its not a game its my money im sure if he was in mh situation he would be pissed too!!

The Gluckstadt Madison Mississippi new restaurant has the worst service and employees. Since the day they were open they have not been able to get it together. Always 30 minute drive through wait while employees laugh and play instead of filling customer orders.

Today restaurant part was closed but drive through was open, and out of sprite and cokes. The week before out of everything but chicken. When is Burger King going to come in and take charge of this mis managed store and make it something they can be proud of?

There is even a thread on the Gluckstadt,MS Facebook page on how terrible this place has been running since day one… only One month. I was surprised because they have always done that in the past. I am very unhappy with this and will not be back. My food literally had to be basting in some bacterial filled juices for several hours.

The mayonnaise had turned yellowish with a clear looking silver lining. The chicken had turned from that golden crisp to a beige center working its way outwards. To top it off the my onion rings had a lee press on fingernail or some plastic looking thing that look like finger nail in it.

I actually bit this thing. After the fingernail nearly being ate I dissected this sandwich to look at what I had the luck of buying. The tomatoes was actually peeling off like that plastic ring around bologna, look liked plastic. The lettuce was brown, green and yellow take your pic on how fresh that was. The manager was very nonchalant, barking orders at the employees. It seems she should focus those orders on food quality and not who should hand out the ketchup.

Please convey to you a complaint for ill-treatment and service Ill by Burger King restaurants we have been provided by HUNGER site but receive demand after two hours and minus the number of meals, all cool and then we go back to them and did not find the excellent service and this shows the mismanagement and lack of customer focus, therefore progress you complain and seek compensation for that, but a series Burger King Restaurants Jaidah find reputable service.

So sorry U experiened such poor customer service and poor good quality. Burger King is an American export which spreads their terrible brand to your great Country. For your well-being it is best you boycott BK. I would like for Burger King in Zachary, Louisiana to up date there computers so customer can order there food. We ate at the Denison, Texas Burger King around 1: They were obviously greatly understaffed and struggling with the lunch rush; however, the three ladies working kept their focus and were incredibly gracious and poised.

The manager was apologetic and kept a cool head, leading her people in a way that instilled calm and focus. I think management would have been very proud. Let me start off by saying that I love Burger king!

The location it happened at was Jackson ,Tn on Stonebridge. Given them my information and time I was up there. Hi I went to get breakfast this morning at a location Houston, TX. When I got to work at sat at my desk and took my food out I notcied a thing of keys with a BK white card on the keys.

This automatically struck me as a surprise to have these dirty keys on my food for one and the fact that someone was so irresponsible to have got them in my bag. The problem is for one I have been calling them since this morning and got no answer, then when someone did answer all they said was ok bring them please thanks.

It has been a full week. I am so broke and I have a one year old baby to support. This enterprise is a waste of space and time. I am usually a very nice person but when you mess with my livelihood I tend to get very mean. Burger King on Josie Ln. Have someone help you when you post a complaint and please proofread before you post. Perhaps then people will take you seriously. We have Whopper Wednesdays in London. We have been steady customers at the one in London at Argyle.

On the 7th of December, we went as always. They had 3 or 4 people working on getting food to the drive through and 1 person working inside to handle the walk-ins. There are 2 cash registers and when there is a line up of 5 to 10 people, I would think that they should move someone to handle that overload.

The person was taking the order, then going and filling it while everyone else had to wait. I do give her credit for doing the best job she could. She kept on apologizing for the wait. There should have been at least one person to fill the orders while the other person was taking it. This is supposed to be fast food and to wait that long is very bad. We will try again but if this happens again, we might go somewhere else. Hello My name is Jim Bernard and I do tile and grout cleaning in Illinois I was wondering if you might be in need of my services.

Please give me a call if I can be of any service to your corporation. They never give it to the General Manager like they should be doing.

I have been told by other employees this and they have contacted the District Manger about it. I will also be going to talk to the General Manager directly this weekend. I have worked at Burger King before and if I had been 18 I would have became a manager. I see no reason for this to be happening. I absolutely loved working there and I really would like to work there again. This message is to parents with kids that work at Burger King: Over the past few weeks, I have been Christmas shopping in Murfreesboro Tn.

I always go in to eat, not the drive thru. In one of the burger Kings, two of the young employees were sitting in front of me talking about the crap they just seen on TV, thing is,,,,,,they believed it.

Please teach your kids that not every thing they hear on TV news is true. Please change to sports channel, these kids are our future. Burger King have some really poor Management running there store. It takes forever to get your dam food and when you get it, its cold. I ordered a whopper with cheese combo and also got a order of chicken nugget to go.

As I left Burger King, I reach into the bag to get some fries and there fires was cold. I then stopped to check my food and the chicken Nugget I paid for was also cold. They refuse to give my money back and refuse to get me fresh fries and chicken nugget.

I set in the drive thru for 40 min last week. I love your burgers but this was ridiculous. I was third car in line with one behind me. We all backed up and left. The store is in Woodbury New Jersey. This is not the first time. My daughter was in the drive thru lane at Burger King in Kingwood, Texas at 6 pm on Monday, November 29th when she ordered a 13 and a sprite.

When she got to the window the high school student working that night took her credit card and then handed her a sprite and the card. She wanted to know where her 13 was and he told her she never ordered anything but a sprite. She asked if she could get her chicken and fries now and he told her that she would have to go back in the drive thru line again and replace her order. There were no cars behind her and she was the only one there.

He still made her go around. She left and I went down to talk to the manager, a Spanish lady, to explain to her what happened and she could care less. She never once apologized nor told me that was their policy.

I told her that I would never be back and she looked at me and wanted to know if I wanted to order something. I said you must be kidding and she laughed as if nothing happened. If this is the kind of customer service you get at Burger King, believe me, I will never go back, as if you really care!

This is sick, the corporate site has a 2. After taking 2 bites, my whopper was extremely salty to the point I thought I ate a salt cube! My 3rd bite was the same. Ask a question about working or interviewing at Burger King. Our community is ready to answer. Women rate the female-friendliness of their workplaces on InHerSight. Upload your resume Sign in. Found reviews matching the search See all 29, reviews.

Good work environment, but they hired a lot of people and hours for current employees were reduced. Pay is terrible and no benefits available. Not good for advancement. Was this review helpful?

The Company is a pleasure to work for. The company works hard at valuing their employee. The structure is very easy to understand and the training aids are great for new employees. Worked here for four years promised a promotion I never got.

Relocated to half the district and still got no where. They treat you like a dog. Terrible, they fired me when I was sick and in the hospital. I lived working there for the one day I did work, it took them forever to bring me on as a couple worker very unprofessional.

Excellent experience and teamwork. This was a very excellent experience and I was able to make many friends and teammates. In addition I learned many new things and responsabilities with this experience. My daughter works for the Burger King in Memphis Tennessee at the block of Union Avenue near Pauline would not give her a break because she works the drive thru her schedule is from 8 a. With no breaks and she On at it about 5: Robertson new Orleans, la I observed the manager fixing my food without a hairnet or food service gloves then after asking her to use gloves I notice her employee place my burger buns on the I was tired and my feet hurt from directing traffic.

I came in your store to sit. Your employee told me I need to leave. I still sat in the September 11 I went through drive through this morning and i was writing the amount in my book and the worker kept telling me to pull forward and i told him to wait because i was writing in my book and he kept telling me again and again and said my timer is almost 5 minutes so to pull A wooper the tomatoes aren't fresh the lettuce looks nasty pre cook the first time I order and receive a meal ok this I know its the best but at least to try it really looks not tasty and it definitely looks lk they had it for hours and just serve it to get rid of it nothing look fresh the I have went in several times into the Oscoda store and I have been denied service by one specific worker.

And it's usually only with my boyfriend. And he's heard the things she has said. Examples being "oh they are back" and "thank you I didn't want to deal with them" now I usually Drink area had red drink spilled on counter.

No catsup in dispenser. Visit was at 2: Employees joking around not paying attention. Dining room really needs updating but

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