There should be a close relation between the workers and the management where by the workers are allowed to make a decision at all levels. This will make them feel responsible and will be committed to their duties without supervision. Although TQM may be a bit expensive, the output will indicate changes in the amount of profits gained.
In hospitals improving the quality patient's service is part of implementing TQM strategies. Leadership within the hospitals must be of honesty and openness because the life of the patients lies on the hands of the doctors and nurses..
Controlling is the last duty in management. It does not refer to managers manipulating the behavior of their employees; rather it refers to work related activities. It therefore, involves looking out for errors and weaknesses in the system of the organization by monitoring and controlling feedback. This is done to ensure all activities conform to the plans policies and directives as set up by the management. It is also done to ensure performance does not deviate from the organizations standards.
Organization also involves monitoring the progress of the firm and ensuring that the goals set are being met. Where an error is identified, corrective and preventive measures should be implemented. For a manager to effectively control the employees, he requires to have a clear understanding of the organizations plans that highlight the organizations standards and objectives. Information and technology IT is the method used to communicate electronically using computers.
It is also the use of computer technology and network in conducting services in businesses. IT is used in developing and reducing manual work in companies leading to improving of services and contention of customers.
In the modern world, IT has been adapted almost everywhere making the world a better place for everyone. Since the invention of information and technology, there have been several business transactions.
This has improved business, and there is positivee economic growth worldwide. United Kingdom has not been left behind, and has adapted the IT techniques in their stores so as to improve the quality of service provided to customers.
Some gargets have been used in monitoring activities of employees by managers. This increases efficiency in performance of their activities. Lack of experience or training may lead to poor performance at workplaces, leading to decrease in productivity.
Training sessions for workers ensures that they gain the best skills. Empowerment of workers improved the relationship between them and the customers. One of the key factors that they are taught is the best ways of handling customers. Some customers are polite and other extremely rude.
This provided the workers with knowledge and skills to handle different people. The workers in the production sector were also trained on how to produce quality products that would please the customers. The customers were provided with quality service making them comfortable in buying their goods in the company.
Workers handled customers with professional skills making them feel appreciated. They saw the company as a civilized one since the workers handled customers in disciplined manners. Organizations should hire the best and leave the rest. This will help the company be able to provide quality service to the few instead of hiring many who will be no good to the company. This document represents the entire Agreement between the parties hereto.
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