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It took about 45 seconds to get connected to a representative. Do you own an HP product? Have you experienced problems with your HP Product? Tell us your story. Connected to a service rep for desktop support within a couple of minutes after answering some basic questions.

Received support to isolate problem to motherboard and was then connected to a rep to replace tower via mail. Would like to purchase a desktop computer for my small business. Would like to know the minimum cost for the desktop computers you have in stock. Pls i do i contact you. I am having HPPavilion g series laptop from last year.

I had faced few issues during the period and visited times to service centers. I was facing keyboard issue last time and called care center, machenic came to me and checked the laptop suggested to deposit it to the service center.

I deposited it on 3rd september and received on 10th Yesterday. Keyboard issues has been resolved but now another issues arises that my headphone connector and brightness keys are not working. I had issue with my harddisk but they took 2 weeks time to.

I fed of your customer services which you are providing because i faced lot of problem every time. Now as my warranty period is going to over and i received laptop with a problem from service center. Now one problem is resolved another arises. Every time i had visited the service center while you promises to provide services at home.

Please look in to this matter Or provide me escalation details so that i can escalate the issue at the higher leve. I buy a hp tx pavilion g6 model laptop. Tell me what to do now because i use that computer for my studies now i am writting exam witout commputer iam lost.

I want to gift nikon cemara pls send to process quary. I wasted 1 and a half hour today with this above. Repeatedly they took my required info….

My computer problem was very simple,but I am convinced they simply did not want to do any work. They went thru the motions. HP product Pdn leaves one inch wide streak down middle of page.

Not sure what to do and customer service at HP is pathetic. This happens frequently so will u kindly tell me the solution of this problem as early as possible. I just bought hp pavilion dv6 about 4 months ago and all of a sudden my screen went off but the machine is still on with the fan working is it a hardware problem or software problem.

I am in Africa Ghana to be specific. What can be the cause and how do I get help? I bought a hp notebook from a pawn shop it is the one with a finger scan and the screen keeps blacking out and I don,t know why need info.

BUT I am one of the people that several health items happened. Also I am Handy-cap,so on. Anyway just purchased the new HP Computer! If I can get any communications on e-mail would be greatly well taken. I have tried over and over to get what I need to restore the scanner function of my all in one to now avail. I have always thought Hewlett Packard put a a quality product…that was until the company I work for bought me an HPOfficejet Wireless printer.

I had a problem with a 3-in-one copier, which I purchased one week earlier. Interesting a couple days ago, after I downloaded the program, we developed a severe Virus.

After a very confusing 1. They would NOT give us anyone from Customer service. We wish to return the package, bu are required to use regular mail, since FedEx would not return, after we opened the box, after finding we did not order. We have no written authorization for these products.

We were under the impression these were needed to fix the problem. According to HP the product has a global warranty and that is one the biggest reasons i purchased an HP notebook. Recently i noticed that my note book display was not working properly so i contacted customer support in India and they told me to visit the nearest service center.

When i visited the HP service center, they told me that its accidental damage and is not covered under global warranty. First of all being an HP customer I am entitled to on-site service which was not given to me. There is not even a scratch on the outside of the notebook. How can it be accidental damage. In any case it should be covered under warranty if HP provides global warranty and it is covered in the USA. In case it is not covered under global warranty the whole point of global warranty is lost.

I am in deep trouble because of this indifference from HP. I hope someone in HP takes note of this and does what a true customer service professional should do. A couple of years ago I bought a new HP desktop- it lasted about 2 years and then just crashed and could not be recovered. In May , I bought a Windows 7 DV5 directly from the HP website, and almost 2 years to the date of purchase, it too has crashed and appears to be unrecoverable.

I feel completely discouraged and cheated that the HP products I purchased were apparently of such low quality that 2 years is the lifetime of the products. Both batteries no longer can be charged. Will think twice before purchasing HP again. My self Tarak Rajani I Purchase hp Laptop from Ahmedabad from Vijay Sales Situated at SG Highway after a month time my Lap top have some critical problem with its speaker then i went to the service station and their they solved my this problem.

But I dont know how it happens then after my speaker start working my CD Drive is not working and even their is no icon is showing in my computer i suppose that their is some hardware problem with my lap top can you Pleae help me out to solve this problem.

Bank of Tanzania would like to buy various computers from your company,is it possible to buy direct from your company? When i try to connect pd to my laptop or any other laptop then it can not be detected.

So i contact with my seller. He is not able to replace my pd although i t has 2 year warranty. Plz, reply on my email address. I sent it off to HP for repair and now the same screw has fell out again. The repair lasted for only 4 months with very little use. I think your HP laptop with Windows 8 sucks! I hate that I even bought one. I have tried contacting you several times and get nowhere.

This piece of crap is 6 months and the mouse has already went tits up. I know 6 others that have it and hate it. I had problem with my scanner that I thought CS would be to resolve pretty easily. Instead, they demanded payment before even attempting to help, simply because the scanner was no longer under warranty. This is after putting me on hold for 20 minutes. How can your customer service be so poor.

All your people want is my credit card information so that they can charge me more money. When they found out that I already paid they would pass me on to someone else. Meg……You better fix this before the place collapses. I installed the cartridge. It has leaked magenta ink on the inside of my printer. It also leaks onto printed documents. You will correct this problem immediately. I have never had a problem with any cartridges in the past.

This is NOT a comment. It is a demand for action. Two days ago the laptop went black…took to a computer repair service and they said it is a defect and is the led light. I bought this new for my son and the repair guy said it would cost around This is only 4 months old. It was a b19wm Please help me with this matter I had hp products for years and always like them realize there can be problems with some. Thank You Veronica Husak. My scanner on my Office Jet por was working at 9: I tried the web site and got absolutly no where.

I called the tec support and the system hung up before it connected. And i expect that i will not hear back on this e-mail either. What is the problem at HP. I have a home office jet printer purchased on December15, It has multiple printer problems, the latest being continuous messages to clear the paper jam. The jammed paper was removed and there is no longer paper left in the printer to cause a paper jam.

The incident happened Friday, Dec. I was unable to find the right phone number for technical support until today and spoke with a HP agent in India who gave me Case The HP supervisor that offered me this cheap-skate sales option needs to rethink that HP is loosing a life-time customer.

I have the option of offering this type of support service to Consumer Reports, Costco, face book, etc. Most annoying and hard to delete, but not any more!. The problem gets fixed temporarily then re-occurs. I received one email, today, and not a single follow up call. I found out today, that each of these service providers is supposed to record notes on the problem and provide me with a case number which can be referred to on a repeat call.

The last person to do this did it in September of I have spoken to at least 6 people since, and until today, not a single one of them made notes or offered me a case number. This has resulted in me having to go through the same process and spend at least 8 hours of my valuable time, trying to get it resolved. I spoke to a supervisor named Allen today to let me him that his staff is not following HP protocol by not recording notes, providing clients with case numbers or actually making the follow up calls and sending the emails they promised.

So this is a real departure from the norm and extremely disappointing, especially since I paid for an extended service package. Yet another benefit of moving our precious North American jobs offshore to people who are completed disconnected with our reality. I am talking to HP for the fourth time in twi months about the refund of money on a printer that I returned to the company in November. Never purchase anything from HP through their overseas sales people.

HP Pavilion hard drive is fried just over 1 year old. Today, a foreign rep who claims to be a supervisor says the refund cannot be promised by a rep. I will not go back to HP to be burnt again ever. Like HP is saying Americans are too dumb to provide our tech support?! When actually it once again is bottom line dollar that made that decision. HP Pavillion bought in Called tech support to confirm, It was sometime in Sept.

I was told by your tech that there were no more compatible hard rives being made for this model. The hard drive crashed and burned in Sept. I called your tech support and spoke to a gentleman who informed me that there were no replacement hard drives being built anymore because they were obsolete.

We ran our outdated Compaq laptops with windows xp till they also failed, After purchasing our New HP envy desktop, we brought the old model in hoping to recover data off of the old hard drive. It turns out there ARE hard drives available off the shelf for our old Pavillion.

After the years and money spent on HP products by my wife and I. I was very disappointed in your tech support. Not only were we able to repair the desktop.

Not anything I would have ever purchased had they told the truth about what they were selling because just about anybody can do that now all by themselves. Got a new all in one touch smart 20 less than 90day ago and it is a piece of junk one time it work the next time error no boot disk been detected or disk has failed.

You would think that HP would do something about its customer service after so many negative reviews. I too was a victim to this horrible customer service. I still have the same problem. That is how fustrated I am right now. You may ask why?

Did so and guess what they did not install. Contacted tech support and they could not install it either.

I bought a HP Officejet I probably will not ever buy or recommend a HP Ink Jet again. I have put up with this for months.. I have re-installed the product disk a number of times to no avail. I begin to wonder if HP is awake or to cheap to use someone in tech support who speaks intelligible English. Either they were never refilled, or the ink had dried up? I just put in a new Black Cartridge in yesterday, and my printer will not print in black. Everytime I try to download something and it downloads and I click it, it says win32 is blocking it.

Can you please contact me as soon as possible. I have deleted PC fix speed which I never wanted. How it got there I have no clue!!! It deletes to the recycle bin and then I go there and delete it.

It still keeps coming back and I have this frustrating problem with PC performer also which I never sign up for. I already have security and they keep bothering me. I even called the customer service and asked how to get rid of this freaking problem. What they told me is what I already knew and do but it keeps coming back and is very hard to get off of my screen which disables other programs that I have running. I am a life long customer of HP. Desk top computers and printers. I have been very happy with most of the products.

My biggest complaint is the customer service. It is not good. I have called many times and have had a hard time understanding the rep. Being transferred many times in a single call is quite normal. The last time I called was just a few days ago. Was on the phone for over an hour. I also asked him to speak slower and more clearly, but I still had a hard time understanding him and he had a hard time with me, also.

I asked him to update the info on my printer warranty. It has the wrong date of purchase. Also asked him to update the info on my warranty, but to date, it has not been done. I was on the live chat for over an hour with him also.

Biodun Adeyemi took our system mentioned above to your Abuja Office for repairs 13 months ago. He was given a quote and assured that the job would be promptly done. He duly paid to your account after an interminable diagnostic period via Citibank Teller in favour of HP dated 19th October About three weeks later, he went to retrieve same system from your office in the same condition in which it was received.

Our Stand and understanding We believe that HDD is our property and should have been returned to us especially since no attempt was made to retrieve our data — the main reason we came to HP was to salvage our information. How can we believe that the HDD in question was really replaced? The original problem we had was lack of executable boot file. The status quo of our system almost 2 months later was the same. We returned same to them. HP is too big a brand to involve in petty pilfering.

Kindly investigate what happened in your Abuja Office and let us know soonest. A copy each of our bank teller for payment to HP Abuja for the job and their letter to us is attached.

Even their feedback and turnaround time leave much to be desired. Kindly rectify this situation and return our original HDD. We pride ourselves on using HP products. Your customer service is the worst I have dealt with. I bought a printer directly from HP. Now I find out it is a remanufactured unit!!! Can you believe it! It came in a brown box with no registration card and no documents. They want to give me a remanufactured unit when I bought a new unit!

This is a disgrace. I have 8 HP units. I bought my last! I purchased this printer from Best Buy, they informed me that the ONLY way to obtain the required ink is to get it directly from HP; they provided the phone number. Shipping case ; I was assured on 8. Needless to say I am very frustrated. I feel that I will never purchase another HP product [though I consider HP a preferable product, without supportive service the product does me no good!

I am leery of this method of reaching HELP. PS since I am unable to print I have no means of saving this communication. I hope you will honor me. Starting to regret not buying a Dell! HP is replacing my HP Photosmart Ca printer and I just wish to say how knowledgable and kind you people were in finding my problems. I absolutely love your products!!! My Computer and Printer are amazing! However it is very very frustrating to get a hold of someone in technical support who speaks English!!!

Endless to say, very very disappointed and I will not be buying anymore product from up anymore until you can get your technical support fixed!!!!

She called me back and said, we were disconnected. Someone needs to pay attention to consumer calls. Hp tech support is seriously the worst run support I have ever been involved with. Based on this I refuse to ever buy another hp product again. I bought a one time support issue for which they were very quick to process. I could not get through to support as it took over 2 hours of waiting and they lost the call. I have Ben transfered and transfered and transfered around and still trying to get in touch with anyone that can just refund me my bucks.

I could not find an HP site to post this notice easily , so am doing so here. It looked to me as if they reckoned they were infallible.

I will never, ever, ever! I have owned 3 HP lap tops in my day, the worst was a Vista machine. Slow, prone to overheating and basically unreliable. HP solution to Customer Support was to abdicate it to user bulletin boards and award points for solving other customer problems.

In later years I purchased a wide carriage printer 11 x Usually, this happened when I needed to urgently print a business document. Recently it would only print a border of a drawing, then mysteriously quit. HP stopped support of drivers for it for newer operating systems, so I was basically stuck with only being able to use it on XP operating systems.

HP had a solution for this — buy more ink. The cartridges were very expensive and I stopped short of re-purchasing more, weighing the cost of another printer. The cartridges had a microchip that prevented re-filling, and even though you could fill them, would register as empty once the chip had determined ink depletion based on usage. The printer could not be installed with my AVG firewall, no one from AVG was able to help me on which ports to open or how to go about doing it.

I basically abandoned hope on using the AVG firewall. I believe the printer would call home to tell the mothership whether I was mistreating it by not buying new ink cartridges. I gave it a try, working through my problems to no avail. My loyalty to HP is gone. Maybe you will have a better customer base with people who can understand your Customer Service centers. That must be the qualifications you must posses to work there. Cant even transfer a phone call correctly! HP should be ashamed if thier selves for treating there customers this way.

And yes I will be filling a complaint. I think I am actually tramatized by the stupity of the whole situation! Finally got through to a real person and after all this time, we ended up having to take our printer beck to store and exchange for another. We had a piece broken when we unpacked the printer and wanted to just get the part and replace it ourselves.

Not a bad experience, just took a long time to get a person that understood what we needed. I bought a touchsmart laptop on Feb 14, I received a laptop for Christmas last year. The touch screen stopped working a few weeks ago, I thought I had until dec 25th for my warranty the day I first unpacked it but they told me it was from the purchase date dec 2nd so it was 10 days out of warranty. So I paid for extended service and then got cut off.

I called back in and was transferred 9 times and no one could help me telling me they were not the correct department and not the dept that took my credit card info and not who I needed to talk to. I will use the lap top without the touch screen. I am vice president of an equipment co and we operate over computers in the locations along with road sales.

I just sent out a memo that NO HP products are allowed to be purchased by any dept for any reason. And if a road salesman buys a laptop we will not cover that cost if its a HP. Will never consider another printer from HP. Would not listen to me… Just kept talking. I tried to access My Account which I have had for years.

I did all that was asked of me at the log in site. I was rejected in every case. I cannot access those items that i registered nor update information in my account. Your customer service requirements are inadiquate. Worst customers serviceI have received. I have not gotten the solution of how to and where to return my ink cartridges which I have bought from hp services and parts department.

I bought a HP computer. It came with Windows 8 loaded on it. I have made up my mind to take into the middle of the street and run over it several times with my truck. Biggest mistake I have ever made.

Will not repeat that one. I have purchased six 6 laptops from HP in the last We have had good luck and CS till now. Windows 8 was a disaster. This means I will be charged again.. What IU want is to be cancelled out of this monthly farce I feel I was trapped into and credit my credit card for the amount charged.. I am so sick and tired of these companies taking advantage of us hard working individuals!!!!

I am not impressed with HP at all now. I have been trying for 6 weeks to find out where to buy a replacement battery for my HP Notebook in Shanghai where I currently live. I have yet to get an answer. I always get somebody outside the USA who probably would not know the answer if I asked him his name!

Is there any way to get an answer to my question? Customer Service in general in China is the poorest I have ever known. USA is usually much, much better. Then there is Hewlett Packard!

Purchased computer in March called HP 1 day later to get help setting up the device with uploading a external hard drive and uploading pictures from a digital camera. The HP customer service said he could help me with having full access to my computer and that he could resolve the issue and I agreed he then went into my computer and was clicking things all around so fast before I could even have a chance to ask him what he was doing he was just open and closing windows like crazy.

I have HP Photosmart printer that I have barely used I just bought new toner for it since the time of purchase. I called HP customer support because the black was not working. I am so upset. I called to speak with a supervisor and he was not even interested in listening to me. I am reporting this to the Better Business Bureau as my printer was purchased in Dec. If you allow technicians to help your customers, be sure that the steps that are being instructed to follow will not ruin the product.

I will be looking for a company that can talk to me and actually help me when I invest in a product. Especially since I also purchased an HP computer recently. I have the HP photosmart printer. I need the set of color cartridges that used to have the black color included but now it only has cyan,magenta,and yellow. The black with the bow tie symbol I can no longer find and the other black ink cartridge the printer uses is to big to fit in its space.

Where can it get the smaller black cartridge? It is impossible to reach someone with questions or comments. What I wanted to tell them was that I will never buy one of their products again. I bought the Officejet Pro , and it is extremely fussy and time-consuming. What should take 1 minute can end up taking I absolutely hate, hate, hate, hate, hate this machine.

I called technical assistance relative to my hp deskjet all in one printer was spoke to a representative in technical support who was rude, condescending and angry. I had a simple question about the printer and was advised that I did not pay enough for the computer for him to be concerned. I have a laptop from hp and called for assistance and was never confronted by such horrible behavior.

I am returning to the printer and will never buy another hp product. I have a hp officejet pro A premium printer that I had to spend a lot of money on in order for it to work with my Mac laptop because no software was with it.

My son used my computer and now it will no longer work with your printer. I also have trouble with it with my iPhone. I have continually been frustrated and disappointed. Always in the middle of my copying items when I am turning a page and such it wants to check itself; always when it is in use!

It sits there unused most of the time but when I want to use it, it wants to check itself! At this point I can not use it with my computer nor cell phone so I have a worthless copy machine. Your customer service is who sent me to someone I had to pay big bucks and work 3 days with in order to have my printer work with my Mac computer and a few people tried. They were only able to ever get it to work with wifi, nothing else. Will you kindly let me know the details of this product?

At this moment I have been on hold with Phone for 20 minutes listening to some sort of music. HP has the absolute worse customer service I have ever encountered. All I wanted was for someone who could understand me and who I could understand to answer a couple of questions. I want to cancel the subscription, however the website offers no phone number or email address to do so.

Additionally, when I call support, they say they will reroute me then disconnect my call. Very shady business practices! I had a fairly new hp printer. With good amount of ink left, I get a low ink warning. I reset, did an alignment, cleaned heads, wasted a lot of ink, trying to get a good copy. I though; new printer, must be my ink cartridges.

With new ink, same problem. If I was lucky, I would get one to five good copies and back to same problem. Staples told me, sounds like the heads were no good. I should have brought it back. I bought a new hp officejet pro I have not been through one set of ink cartridges and I am getting a warning; problem with heads. I never had this problem till I bought a printer with separate color cartridges.

Am I the only one with bad luck… Or are others having problems with printers that have several color cartridges? I bought this laptop in March of So I have no warranty on this unit. An issue so simple, yet I could not seem to find the informati0n anywhere online, so I called. Long hold times, transfers, disconnects…All I want to do is learn how to rotate the built in web cam so I can take pictures from a different angle…. I recently received my replacement printer because my printer had defective printer heads, The defective printer is boxed up and ready to be shipped back to you.

I am waiting for a mailing label to ship it back. Please send me this label. I am a loyal HP customer. Between my wife and I, we have 3 HP laptops 2 are work computers and 1 is our personal computer. The Personal Computer is:.

As you can see in the HP Case — My hard drive crashed, I am having the hard drive replaced by a local computer store. They advised me to contact HP for original Recovery Media. The computer itself is in excellent condition. I have come to enjoy the larger screen at home and have children that use it for their homework on a nightly basis. If HP does not support their own products for a reasonable amount of time, I will not be purchasing another HP computer again.

Look for the bar code stickers on your printer. The serial number on a Samsung printer can be user wherever an HP Serial number is requested. Try a keyboard command. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Find your serial number using a keyboard command.

If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Depending on your desktop model you can find it on the side, top, front or back of the computer.

For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Locate the product label. For almost all HP products, the product information label can be found from one of the following locations: A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.

Examples of where to find your product information label. Europe, Middle East, Africa. Asia Pacific and Oceania. The Virtual Agent is currently unavailable. Please try again shortly. Tell me what you're looking for and I can help find solutions.

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